Rubbish Removal Streatham Privacy Policy

This Privacy Policy explains how Rubbish Removal Streatham collects, uses, shares, and protects personal data relating to our customers and prospective customers in our Streatham service area. We are committed to handling your personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.

This Privacy Policy applies to all Rubbish Removal Streatham customers, and individuals who make enquiries about our services, within our operating area. By contacting us, requesting a quotation, or using our rubbish removal and related services, you acknowledge that you have read and understood this Privacy Policy.

Who We Are

Rubbish Removal Streatham is a local waste removal service provider operating in the Streatham area. For the purpose of data protection law, we are the data controller of the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed.

Personal Data We Collect

We may collect and process the following categories of personal data about you when you interact with us, whether by phone, email, online forms, or in person:

Identification and contact details: This includes your name, address, service location, email address, and telephone number.

Service and transaction details: This includes information about the services you request or receive from us, such as type of waste to be collected, preferred dates and times, job notes, and records of communications relating to bookings, quotations, and customer service queries.

Billing and payment information: This includes records of payments made to us and billing information needed to issue invoices and receipts. We do not store full card details when card payments are processed through secure third party payment processors.

Technical and usage data: Where applicable, we may collect technical data related to your use of our website or digital services, such as IP address, device identifiers, browser type, and basic usage information, in order to maintain and improve our services and for security purposes.

Communications: This includes your communications with us by phone, email, or other channels, and any feedback or complaints you provide.

How We Collect Your Data

We collect personal data in the following ways:

Directly from you when you contact us to request information or a quotation, make a booking, or communicate with us regarding our services.

Through our website, contact forms, or other online tools used to submit enquiries or booking requests.

From third parties where you have given them consent to share your details with service providers such as us. In such cases we only receive information necessary to provide the requested service.

Lawful Basis for Processing Your Data

We rely on one or more of the following lawful bases under data protection law when processing your personal data:

Contract: We process your personal data where it is necessary to enter into or perform a contract with you, including providing quotations, confirming bookings, carrying out rubbish removal services, and managing payments and invoices.

Legal obligation: We process your data where it is necessary to comply with our legal obligations, for example in relation to waste disposal regulations, tax and accounting requirements, or responding to lawful requests from authorities.

Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This includes managing and improving our services, responding to enquiries, maintaining records of services provided, ensuring health and safety, and defending legal claims.

Consent: In some cases, we may rely on your consent, for example for certain types of marketing communications. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage our rubbish removal and related services, including scheduling and completing collections.

To respond to your enquiries, provide quotations, and communicate with you about your bookings.

To issue invoices, process payments, and maintain accurate financial records.

To manage our relationship with you, including handling feedback, complaints, and customer support.

To comply with legal and regulatory requirements applicable to our business and waste disposal activities.

To improve our services, operations, and customer experience, including record keeping and internal analysis.

Where permitted, to inform you about updates or similar services that may be of interest to you, subject to your marketing preferences and your right to opt out.

Sharing Your Personal Data

We may share your personal data with third parties where necessary for the purposes described in this Privacy Policy, and always in accordance with data protection law.

Service providers and data processors: We use carefully selected third party providers to help us operate our business and deliver services. These may include payment processors, IT and hosting providers, customer management systems, and email or communication service providers. These third parties act as data processors and may only process your personal data on our documented instructions, with appropriate security measures in place.

Professional and legal advisers: We may share information with professional advisers such as accountants, insurers, or legal representatives where required for advice, insurance, or the establishment, exercise, or defence of legal claims.

Authorities and regulators: Where required by law, we may share information with governmental bodies, regulators, law enforcement agencies, or courts.

We do not sell your personal data to third parties.

International Transfers

Where our service providers or systems involve transferring personal data outside the United Kingdom, we ensure that appropriate safeguards are in place to protect your data, such as using countries with adequate data protection decisions or implementing standard contractual clauses approved by relevant authorities.

Data Retention

We keep your personal data only for as long as is necessary for the purposes for which it was collected, including to meet any legal, accounting, or reporting requirements.

In general, we retain customer records and related service information for the period required by applicable laws and to handle any potential disputes or claims. When there is no longer a lawful basis to keep your data, we will securely delete or anonymise it.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include access controls, safeguards around the use of external service providers, and secure handling of records.

While we strive to protect your personal data, no system can be completely secure. We have procedures in place to deal with any suspected personal data breach and, where legally required, we will notify you and the relevant supervisory authority.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These include:

Right of access: You have the right to request a copy of the personal data we hold about you and information about how we process it.

Right to rectification: You have the right to require us to correct any inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.

Right to restriction of processing: You may request that we restrict the processing of your personal data in certain circumstances, such as when you contest its accuracy or object to our processing.

Right to data portability: Where the processing is based on your consent or on a contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used, and machine readable format and, where technically feasible, transmit it to another controller.

Right to object: You have the right to object to processing of your personal data where we rely on legitimate interests as the lawful basis. You also have the right to object at any time to the processing of personal data for direct marketing purposes.

Right to withdraw consent: Where we process your personal data based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before you withdrew consent.

Exercising Your Rights

If you wish to exercise any of your data protection rights, or if you have questions or concerns about how we handle your personal data, you can contact us using the contact details provided on our usual customer communication channels. We may need to verify your identity before responding to your request to protect your privacy and security.

You also have the right to lodge a complaint with the Information Commissioner's Office if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can try to resolve any concerns directly.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or how we process personal data. Any updates will be made available through our usual communication channels, and the revised version will apply from the date it is published.

We recommend that customers in the Rubbish Removal Streatham service area review this Privacy Policy periodically to stay informed about how we protect and use personal data.